Shipping & Exchanges
SHIPPING
It generally takes 2–10 business days to create a product and fulfill an order. Shipping time depends on product availability and delivery destination. While we strive to get the product to you as quickly as possible, some delays are in shipping time may happen. You can click here if you would like to inquire on your product status.
We ship globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions.
CUSTOM FEES
Depending on your order’s destination and fulfillment location, you might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors.
EXCHANGES & RETURNS
Items purchased from Concept Zero Gear are custom-made and printed just for you. We're happy to set up an exchange if the product you've ordered isn't right or defective. If you're ready to set up an exchange, you can click here to access the Exchange tool on the site.
Returns can be done for all qualifying orders and requests must be submitted within 15 days of the expected delivery date. Items must be unworn and unwashed. Your order will be refunded except for the original shipping fees paid on the order. If an item has already been exchanged, it is no longer eligible for a return for a refund.